As enterprises continue to transform into dynamic and customer-centric organizations, process discovery has become more significant than ever. Without complete visibility into their actual business processes, it’s impossible to strive in a very demanding nature of change and adapt to the evolving business needs
Automated business process discovery provides transparency to allow enterprises to drive efficiency, quality, and productivity. An effective discovery helps businesses to unlock benefits in terms of not only monetary value but also improved process accuracy, flexibility, improved compliance, increased productivity, and employee happiness.
Here are three ways you can achieve better benefits process discovery:
1. Uncover hidden process variations and deviations
Process variations are perhaps the hardest data points to monitor while understanding why and when they occur. What makes it incredibly difficult is that process deviations creep in regularly – either through natural human behavior or IT upgrades. As a result, the standard operating procedures (SOP) often fail to account for the new steps and workarounds. Monitoring processes regularly and course-correcting of deviations is critical for proactively identifying gaps and raising red flags before they break a business process.
Automated process discovery tools like SurfaceAI enable continuous capture of “AS-IS” business processes in the background without interrupting the users. This method allows large enterprises to collect a broader sampling of users performing a task or process for analyzing what they should do vs. what they actually do. Business leaders can use this information to retrain existing employees and provide better onboarding to new employees.
2. Eliminate the risk of process non-compliance
Process non-compliance is perhaps one of the most common risks that enterprises are exposed to. When businesses don’t monitor the flow of processes regularly, they fail to identify process deviations that fail to meet regulations such as Sarbanes-Oxley (SOX), HIPAA, PCI DSS, SMCR, and CASS.
Automated process discovery helps to analyze the end-to-end execution of tasks to uncover non-compliant processes and risks which could attract severe penalties. For non-conforming processes, you can leverage the automated documentation to perform root-cause analysis. This helps to identify business anomalies and trigger events that are causing deviations. The auto-generated audit trail can be used to report the compliance status to the leadership teams and external regulators.
3. Stay agile with process standardization and automation
Conventionally enterprises have hundreds of processes spanning multiple departments and technologies to pick from for their automation journey. A few processes are better suited for RPA than the others. For instance, processes that are highly structured and frequently executed can be automated for a rapid return on investment (ROI). Process discovery helps to identify and prioritize the right ones quickly and effectively.
Achieve Greater Benefits and Faster ROI with SurfaceAI
SurfaceAI is an AI-powered automated process discovery platform that provides unbiased, data-driven insights into your actual business processes. The auto-generated SOPs, BPMN process flows, and process execution videos enable managers to identify potential process improvements that bring greater business benefits. Talk to our experts today to understand how SurfaceAI can help your business.