The way an organization works has changed drastically in the last two years. From going entirely remote to building an employee-friendly hybrid work environment, how employees get a job done has transformed to meet the evolving business and employee needs. Unfortunately, the manual process of trying to reach the DNA level of an enterprise is cumbersome, time-consuming, and not cost-effective.
However, with advanced automated process discovery tools such as SurfaceAI, organizations can uncover insights at scale in a matter of hours – not weeks or months. Continue reading to learn how SurfaceAI helps organizations like yours decode work across people, processes, and technology to identify gaps and improve efficiency.
Discover and document operational processes up to 90% faster
One of the most effort-intensive parts of process discovery is accurately capturing tasks as they happen and documenting them for future reference. Once implemented – be it for 10 users or a thousand – SurfaceAI automatically tracks every mouse click, and keystroke, to document every step of the task with minimum manual intervention. And because we understand that every organization runs on unique business processes and has a specific taxonomy, we’ve designed our solution to allow users to add or modify information by editing the data or through voice commands.
The entire process of gathering information takes just a few hours. Once all the data is available, SurfaceAI visualizes and maps the tasks by connecting a sequence of steps that employees execute to get work done. This map shows how your global teams use applications and execute processes end-to-end, giving leaders a deeper insight to strategize collaboration and work more effectively.
Improve work collaboration
SurfaceAI gives business leaders the last mile visibility into an employee’s tasks without compromising privacy. In addition, our solution can be easily implemented across teams of all sizes spread across geographies to identify opportunities for improvement for the entire team.
By identifying hidden patterns of work and interaction between people and machines, business leaders can identify IT bottlenecks and make data-driven decisions on technology investments to bridge the gaps while keeping employee experience at the forefront. In addition, with remote and hybrid work experience gaining wide adoption, leaders need to navigate through productivity and collaboration challenges.
From recovery to profitability
Organizations planning to surpass their competitors are redesigning their processes and workflows to introduce intelligent technologies like RPA to assist their employees. Automating mundane tasks gives employees the time they need to build personal relationships with their customers, peers, and managers – an aspect that is more important now more than ever.
Furthermore, process discovery helps to standardize and eliminate processes, increasing the overall efficiency. When businesses are bouncing back and creating an environment to thrive, SurfaceAI helps decode work at every level, with no bias, blind spots, or gaps. The intelligence helps optimize operations, automate repetitive processes, increase compliance and controls, streamline processes, and much more – driving improved profitability.
Want to learn how SurfaceAI can power up your organization? Sign-up for a free demo.