Today, business process management is not merely another buzzword, but core of any change program at your organization. Organizations that want to operate efficiently run on business processes that are well defined, organized, and implemented.
To understand and analyse how their ad-hoc, non-standard, non-documented processes work, businesses typically hire an expensive team of consultants. This manual process discovery approach involves consultants interviewing and shadowing the team for months to record every activity manually. Next, they consolidate their findings, which is mostly incomplete and possibly inaccurate, into process maps and standard operating procedure. This eventually requires more time and effort being spent on creating detailed documentation.
Capture the invisible
You don’t know what you don’t know. It’s not very uncommon for your employees to deviate from documented processes. This creates white spaces in the process that goes undocumented, creating invisible processes. Uncovering what actually happens whenever an employee interacts with a system, including the white space between logs, using manual discovery is highly inefficient, time-consuming, and error-prone.
SurfaceAI discovers such invisible processes, providing the “AS-IS” visualization of the process rather than the outdated documented in SOPs.
Bring objectivity
Manual process discovery requires consultants to conduct extensive interviews with a cross-section of staff including the current owners, users, and approvers of the existing process. As such, the inputs can be easily influenced by subjective opinions and lack of knowledge.
Automated process discovery through SurfaceAI recreates the process flow from user interactions, without missing any detail. It auto-generates detailed SOPs process flows which can be easily shared with the stakeholders for further confirmations. Animated process flow diagram and annotated videos allows consultants to understand the dynamics of the processes.
Scale with ease
Manual process discovery may be feasible when the number of users are just a few. But it proves to be highly time-consuming when you have to scale it across hundreds of users.
Automated process discovery enables scaling of the project without considerable addition of time, cost, and manual effort. With the insights generated through automated process discovery, organizations can scale automation and other change programs.
Automated business process discovery with SurfaceAI
SurfaceAI runs on your employees’ computers without interrupting their work, gathering useful information in real time to identify every variant of any given process. The granular information of each step gives you insights into details such as the number of employees performing a given process, the frequency of steps, average duration, its number of steps, and its number of variants. With this insight you can identify processes with automation potential.
The process flow diagram visualizes each process and its variant, providing a comprehensive insight into user actions across all applications they use including the screens navigated, menus and buttons clicked, and keyboard strikes. You can use this workflow to take necessary action – be it standardizing non-conforming processes or completely eliminating outdated processes. Would you like to see how automated process discovery can save 40% in cost? This is exactly what SurfaceAI helps our customers achieve. Contact us to learn how we can help you.