Recently, business process improvement has become a top enterprise concern. Businesses moving to hybrid and remote workforce want to replace old processes with new ones. But the biggest challenge they face is understanding which processes need an overhaul and quantifying the benefits. For instance, business leaders want to know standardizing which processes can bring more efficiency, how many FTEs can be saved by automating certain processes, or which ones need to be monitored regularly for deviations to avoid compliance risks.
Process Discovery Brings True Transparency
You don’t know what you don’t know. You can’t improve a process you don’t understand. Most of the procedural and deep business knowledge is tacit. Meaning the information is primarily, and often disparately, maintained in the minds of the people doing and managing the work – and therefore not readily accessible nor in a useful format for analysis.
Process discovery provides business leaders with complete visibility into “AS-IS” processes to identify variants and deviations and analyze their impact on the KPIs. This involves analyzing processes to identify areas of potential improvement and understanding what changes could add value.
With automated process discovery, business leaders can map and analyze current state processes – identifying the work activities that comprise the business processes, work activity sequence (workflows), where (functionally) work activities are performed, who performs these activities, and how they are performed. It gives complete visibility into the real flows of processes and conformance checking to enable leaders to find gaps between assumptions and the reality to minimize those gaps.
Bring Business Agility
An organization simply cannot be agile without highly effective, efficient business processes. The key is to understand the distinction between rules-based work vs. knowledge and judgment-based work. Rules-based work is mechanical in nature. Judgment-based processes require humans to make decisions drawing from their previous experiences, skills, and wisdom. Most work activities have elements of both. Value is created by distilling the rules out of work activities to enable the rules to be performed mechanically (by people or by bots) to free people’s time to focus on tasks that need good decisions based on judgment. Process discovery helps to make this distinction that fuels decisions for all transformation programs.
How to Improve Business Processes with SurfaceAI
SurfaceAI is an advanced AI-powered automated process discovery tool that provides business leaders with accurate insights into how processes are executed in actual scenarios. Once deployed, our intelligent discovery engine extracts transactional data including mouse clicks, keyboard strokes, and screenshots from IT systems for analysis. SurfaceAI works non-intrusively in the background to collect application data, environmental variables, and user interactions and uses AI/ML to parse work from streams of recordings. The “AS-IS” processes are mapped and presented in the form of flow diagrams to simplify the understanding of how work is performed against organizational policies and best practices. The insights can be quickly exported as reports for further root cause analysis for finding factors that are contributing to certain process behaviors and outcomes.
Want to learn more? Talk to our experts today.