The future of work is hybrid. But are your processes ready to support? In a recent survey, The Accenture Future of Work Study 2021, 83% of the respondents said that they prefer a hybrid workforce model. But without supporting processes, your employees won’t be able to thrive, whether they’re off-site or on.
For an enterprise that has processes spanning people, technology, and geographies, process discovery helps to bring the transparency you need to identify who (anonymized, no personally identifiable indicators are collected) is doing what and which application (can restrict the applications that you want to scan)
In this blog, we’ll explore 3 benefits your hybrid workforce can achieve with process discovery.
Monitor your processes continuously
Continuous process improvement is critical to understand process performance in real time and enable proactive management of processes. To implement any change program businesses need to regularly revisit their process to identify deviations and improvement opportunities. For instance, during the pandemic core business processes like order-to-cash or procure-to-pay had to change due to inevitable circumstances like supply chain disruption. Continuous discovery with an automated tool like SurfaceAI enables businesses to monitor their processes frequently even when their employees are working from remote locations to take necessary steps before the problem magnifies.
Get a visual representation of your “AS-IS” process execution
With process discovery software, managers and process owners can get deeper insights into the execution by analyzing the visual evidence. For instance, SurfaceAI provides process maps and flowcharts accounting for all event logs on a per-person basis. It automatically traces the digital footprint of every employee to collect the exact steps they follow to complete a process end-to-end. SurfaceAI is easy to implement and run in the background without disturbing the employees, irrespective of the applications they use and the location of their work.
Define tolerance limits
Process variations and deviations are inevitable in a business. They creep regularly either to improve a process or overcome exceptions. But to ensure compliance and avoid unnecessary risks, managers need to set up tolerance limits. Any deviation beyond the allowed limits could alert managers of the operational risks.
SurfaceAI: Continuous Discovery in a Hassle-free Way
SurfaceAI is a real game-changer in how enterprises uncover hidden processes for their hybrid workforce to plan for sustainable and profitable change programs.
To begin with, SurfaceAI provides full visibility into end-to-end workflows across multiple users, processes, business functions, and applications your teams use and presents process maps to quickly convey important information to business analysts, executives, partners, and subject matter experts.
Stakeholders can then Identify key people-process-technology data points that impact process execution. They can even add custom notes and taxonomy to enrich the captured data and lay a strong foundation for optimization and improvement initiatives.
SurfaceAI automatically generates detailed documentation for training and compliance purposes and directly feeds the information to the automation tool of your choice.
Want to see SurfaceAI in action? Get in touch with our experts today!