Today, digital transformation has become imperative to businesses of all sizes. Organizations are increasingly looking to integrate technology into all areas of a business, fundamentally optimizing how their employee’s work. But the basic challenge that most enterprises face is that they don’t know where to start and how to justify the huge investments.
The day-to-day business activities are so ingrained and spaghetti-like that the actual execution of processes varies significantly from the documented steps. When processes are handed over from one person to another, several details fall through the cracks. The standard operating procedures (SOP) don’t map “AS-IS” processes. As a result, businesses don’t know which processes yield the greatest improvement opportunities.
This is where intelligent, automated process discovery comes in!
AI-based process discovery tools like SurfaceAI can record every interaction in the people-process-technology environment in real-time to enable organizations to adopt new automation technologies and change programs.
Who are the key stakeholders in process discovery?
Process discovery is not a responsibility of a single department or function. Running the process discovery process successfully requires support from several people with the right skills from within the organization, and expertise from external consultants and vendors.
The key stakeholders in the discovery process are:
- Process owners: They are the people who own the entire responsibility for a process or sub-process. They work across different departments in the organization to chart out responsibilities at each step of the process and define the delegation of the tasks. This individual will have the responsibility of accurately documenting the entire process and accommodate any new changes. Process owners can double up as project managers for all process discovery initiatives to ensure positive outcomes.
- Customers: Every process in an organization impacts customers. So, it’s important to involve them and take their feedback before changing anything to ensure that the changes meet the customer requirements.
- Performer: They are the people who execute the complete or parts of the process. They can provide insights into the exceptions and best practices that are not generally documented. They share all the informal processes and hold tacit knowledge into how a process can be executed successfully.
- Approvers: Implementing process discovery tools and mechanisms requires coordination across multiple departments and therefore approvals from leaders too. For instance, IT leaders should approve the tools that meet the required standards and data security requirements. The CIO or CFO needs to approve the budget.
- Business process analysts: Once the automated process discovery tool gathers all the required information and documentation, a process analyst takes a look at it and suggests optimization where required to create a “TO-BE” process. These analysts could be internal or external.
Choose the Best Process Discovery Tool
You need an AI-powered process discovery tool that can provide X-Ray-like insights into your complex, end-to-end business process. Our scalable platform can meet your unique business requirement.
Our customers save as much as 60 percent in effort and 40 percent in cost with our advanced process discovery software. Want to see how you can achieve similar results? Talk to our solution expert today!