Building business resilience has become an imperative as organizations are planning their way ahead in the post-pandemic world. They have continued to invest millions of dollars in technology like process discovery and process mining to understand how their day-to-day tasks are executed in the real world. As businesses embrace remote and hybrid work environments, it becomes pertinent for businesses to re-evaluate their processes to identify potential operational risks caused by deviations, process failures, and disrupted systems.
Operational resilience is the ability to execute business-critical processes even through disruption successfully. This requires detailed process understanding that comes from process transparency that goes beyond manual documentation of procedures. Businesses need complete visibility into end-to-end processes to understand where variations occur and what the causes are.
SurfaceAI is an AI-enabled process discovery software that leverages computer vision to provide granular insights organizations need to implement transformation programs. It’s worth noting that McKinsey & Company recently shared that 86% of organizations are not able to deploy sustainable transformation programs due to a lack of granular insights. Automated process discovery tools help to fill this gap.
Discover Transformation Opportunities Across Applications
SurfaceAI provides business leaders with a detailed report on how tasks get done across teams and applications along with insights into process frictions and worker focus. For instance, it shows how long a specific process was executed on a particular application. This information helps transformation leaders understand which applications are used the most and which ones are used the least to retire unused systems and upgrade the most used ones for better performance.
Assess The Impact of Transformation Even Before Implementation
Transformation programs require intensive effort and financial investment. If a project fails to scale, the entire effort goes futile. And it doesn’t stop here. Trying to transform inefficient processes only maximizes the inefficiencies. Fixing these inefficiencies further will require more resources – adding to the cost.
With process discovery, enterprises can build a digital twin of their organization (DTO). This DTO serves as the simulator for all transformation programs. As a result, enterprises can assess the potential risks and outcomes even before undertaking actual implementation.
Move Beyond Assumptions
To decode work, you need to move beyond outdated standard operating procedures (SoP) and manual discovery processes that are not objective. Resilient processes are built on accurate and up-to-date information. SurfaceAI tracks every user interaction to provide “AS-IS” visualization of process maps along with dependencies.
You can’t wait for the next disaster to build resilience. You need a system that can predict the disruption and help develop a contingency plan. Process discovery is the key to all transformation programs that enable resiliency. If you’re unsure of where to start building your operational resiliency, talk to our experts today. Our experts will show you SurfaceAI has enabled several industry leaders to create successful transformation programs. Book your free demo now!