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Top 3 RPA challenges SurfaceAI solves for your business

There’s no doubt that Covid-19 has accelerated robotic process automation (RPA) adoption for enterprises.  Businesses want to leverage automation to future-proof their organization and keep it running with human intervention. When organizations start their RPA journey, they stumble upon a few common challenges that impact the success of the program. A Global RPA survey by Protiviti, an international business process and technology consulting firm, identified the top 10 obstacles businesses face when adopting RPA.  

While overcoming a few of these challenges requires strategic and operational efficiency, others can be solved with effective process discovery.

In this blog, we’ll discuss the 3 RPA challenges that SurfaceAI, an intelligent process discovery platform, can help you overcome and put your RPA efforts in the path of success.

Challenge 1: Inability to prioritize potential RPA initiatives:

Let’s face it – identifying ideal processes for RPA is not as easy as it seems. It’s mostly because business processes are more dynamic than you think, and all processes are not made equal. A slight change in the application user interface or a varied execution step can bring the bot to stop. This is exactly why you need to know how your processes work in the real world and prioritize automation efforts.   

With SurfaceAI, you can capture your “AS-IS” business process to understand their automation potential. The powerful dashboards and reports provide you with insights into all rule-based processes that are best suited for automation. And because every detail of the process execution is captured and analyzed, you can quickly identify processes that have structured input data, are repetitive, have low exception rate, are prone to more human-induced mistakes, and are time-consuming – making them ideal candidates for automation.

Challenge 2: Challenge in scaling application

According to a RPA survey by  HFS, only 13% of RPA adopters have scaled up and industrialized. This is mostly because when enterprises decide to implement RPA, the automation CoE team runs a pilot project first to evaluate the benefits before investing more money or effort. To show the best results, perhaps the team picks the low-hanging, highly rule based, easy-to-automate processes which demonstrate high returns. But once all the obvious small tasks are automated, traditional discovery methods fail to feed the RPA program, impeding program scalability and realization of the bigger, long-term benefits.

SurfaceAI gives your team the visibility and insights into processes needed to create a vision and enterprise-wide strategy that influences the scalability of the program. Our solution’s automated process discovery capabilities capture every keystroke, screenshot, process exception and variation to create an empirical database. This data is then used for building process maps that guide the execution team to design their automation journey to scale, while realising the true benefits of RPA.

Challenge 3: Making a convincing business case

Getting RPA buy-in from the leadership and C-suite executives is a critical step in the automation journey. In fact, a global RPA survey showed that 32% of businesses have a hard time convincing business cases for automation. It’s not surprising – how can you show the real potential of the program when there are several hidden processes that bring the highest value? Since every business process is unique, an automation that worked for one one enterprise might fail for another.

SurfaceAI uncovers automation opportunities that are unique to your business. Furthermore, our solution experts help you discover better automation opportunities by standardizing processes for achieving greater efficiency and ROI.

Automate with confidence SurfaceAI captures real-time business processes, and provides process maps and insights that help you drive process transformation and RPA efforts confidently. The secure and non-intrusive desktop application ensures that the users continue their work without worrying about disclosing sensitive information. Want to learn how our solution can enable your RPA program? Talk to us today.

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