Digital transformation has been the most significant enabler for enterprises in the last year. Modern businesses are increasingly becoming agile and competitive to build resilience. But organizations can achieve true flexibility and resiliency with deeper visibility into AS-IS processes. Also, digital transformation is not only about processes. People are an integral part of any change program. McKinsey notes that almost 70 percent of initiatives fail because they don’t consider the people factor.
Automated process discovery is the only way to connect people, processes, and technology in their current state to understand the improvement opportunities truly. An enterprise is a large organization that runs on thousands of people, millions of processes, and hundreds of supporting applications. As such, gaining visibility into “AS-IS” processes by taking a manual approach could take months or even years. That’s the precious time the best organizations invest in automated technologies like SurfaceAI to gain a competitive advantage. An AI-powered process discovery software like SurfaceAI can quickly scale from tens of users to a thousand in a matter of days to provide deeper insights that are easily missed with a naked eye.
Rapidly transform data into insight
Enterprise processes are more complex than one thinks they are. They are interdependent, have variations, are executed on multiple systems, and are spread across business functions. SurfaceAI captures these processes accurately and automatically documents the steps and presents the information in the form of process maps. Having this insight is critical to identify process bottlenecks and best practices required to predict disruptions and build resiliency.
Connect your tech ecosystem
Modernizing your existing technology and connecting systems is a prerequisite for future-proofing processes. Process discovery enables organizations to extend the life of their legacy systems by uncovering hidden automation opportunities. Because managers get complete visibility into end-to-end process execution, they can eliminate unnecessary steps and applications. The insights can also be used to introduce new technologies such as RPA and integrate solutions to improve performance.
In fact, McKinsey notes that organizations with more technologies are more successful with transformation. However, investing in any new technology requires a considerable amount of effort and cost. With process discovery, enterprises can make strategic decisions for investing in the right tools and technology.
Improve enterprise performance
You don’t know what you don’t know. This is true for enterprise processes too. You cannot improve a process when you don’t know where it is lacking. Therefore, it would be best to have objective insights into your business processes across your ERP, CRM, and legacy systems to really understand what’s happening to get work done. With effective process discovery, enterprises can break silos, avoid redundant or duplicate deployments, deploy automation more confidently, increase business agility, and leverage economies of scale.
If you’re having a hard time figuring out how to start your digital transformation program or feel stuck at a point, feel free to reach out to our experts to understand how SurfaceAI can help. Talk to us today.