To help European businesses recover from the devastating effect of COVID-19, the European Commission announced the Recovery and Resilience Facility (RRF) of EUR 672.5 billion in loans and grants. The stimulus is a central part of Next Generation EU, the €750 billion stimulus package budgeted by EU leaders in July 2020 to help member states recover from the economic impact of the COVID-19 pandemic.
Discussing the recovery plan, the Recovery and Resilience Facility has mandated that member states spend at least 20% of the RRF funds on digital initiatives. The three pillars of the recovery efforts are green, digital, and resilience. The proposed RRF is aimed to support long-term reforms and investments in the green and digital transition priorities, enabling and boosting the productivity and resilience of the economy.
This environment opens a huge opportunity for robotic process automation (RPA) and process discovery. For instance, Romanian National Agency for Payments and Social Inspection (ANPIS) turned towards RPA to streamline a huge number of claims for technical unemployment benefits and verify the accuracy of applications submitted. Automating the process helped the agency bring the handling time of every application from 15 minutes to less than a minute.
While this is one of the most common automation opportunities, there are several hidden under the complex processes and technology. This is where process discovery comes in. With effective process discovery, businesses can identify not only automation opportunities but also potential process improvement for change programs that fuel digital transformation.
How can process discovery help businesses in the EU?
Process discovery helps businesses in member states understand how their processes work in real life and use the insights to improve team productivity, increase process efficiency, and automate tasks for accelerating public services.
The European industrial policy on artificial intelligence and robotics especially focuses on leveraging RPA for improving processes in the public sector and increasing the interaction between the legacy systems. This means they need process discovery more than ever before to identify automatable processes beyond piecemeal tasks. They need to find more than the low-hanging automation opportunities that can provide long-term benefits.
SurfaceAI: the new age technology built to achieve breakthrough performance
SurfaceAI helps businesses of all sizes leverage this unique occasion to speed-up their recovery efforts and steer greater digital transformation. It helps business leaders and executives strategize the change program and design how work across people, processes, and technology gets converted from manual workflows to digitized, automated, and well-orchestrated workflows.
SurfaceAI can be easily deployed to capture user actions in a non-intrusive manner. Once installed, users have to just go about their work, and SurfaceAI captures every screen, keystroke, and mouse click. This level of granular insights helps to identify variations for standardizing processes and eliminating unnecessary ones – all leading to process improvement and increased efficiency. Our product experts guide you at every stage of the process discovery to ensure you are getting the best out of our solution.
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