Today, for agile businesses, process excellence is no longer a nice-to-have feature instead a must-have. However, organizations get trapped by the complex and legacy processes and systems that are simply not built to meet the demands of a digital world. Without optimized processes, organizations can’t survive and thrive in the evolving business landscape. In a recent PEX report, 63% of the respondents stated that process excellence is critical to improving employee productivity and efficiency. Furthermore, 56% of the respondents agreed that process excellence is a mission-critical strategy to accelerate business growth and achieve strategic objectives.
What Is Process Excellence?
Process excellence is all about achieving business processes’ effectiveness and efficiency. It involves standardizing, consolidating, and eliminating processes to ensure better performance with minimal variation and effort.
Process excellence starts with understanding how a process is executed end-to-end and assessing the opportunities for improvement. A culture of continuous process improvement is necessary to access processes at an unprecedented rate. This means that business leaders need an unbiased way to discover processes at scale.
Traditionally, a consultant is hired to talk to employees and shadow them to identify inefficient processes. However, the manual process discovery is highly time-consuming and inefficient. Furthermore, since consultants work with a limited set of employees and managers, it becomes impossible to capture all process variations required to design the process excellence program. As a result, some hidden variations and deviations go undocumented. As a result, center of excellence (CoE) leaders fail to consider the “AS-IS” processes for change initiatives.
Automated Process Discovery And Process Excellence
Automating process discovery is imperative to capture enterprise-wide processes more efficiently and achieve process excellence for business-wide operations. An automated process discovery tool like SurfaceAI enables organizations to reduce time to insight. With automated process discovery, businesses can quickly capture and visualize end-to-end processes that are spread across people and technology. The process maps show the actual path of execution, including all the intricacies of processes and variants.
The process discovery tool automatically documents all the steps to uncover hidden exceptions, bottlenecks, risky transactions, and more. In addition, it bridges the process knowledge gaps created among different business functions, departments, and systems to enable business leaders to design effective change programs.
Build Strategic Agility and Momentum With SurfaceAI
Whether you have just started your process transformation journey or want to build on the existing program, SurfaceAI can accelerate your initiative while cutting operational costs. Our team of experts has worked across different industries and use cases. We have used the knowledge to design a robust process discovery tool that can be easily set up across user systems to provide the most comprehensive insights into your business processes.
Achieving process excellence requires organizations to create global standard processes while allowing local processes to operate. Once you have identified how your processes are executed in real-time, you can choose to standardize or eliminate processes to meet your business needs.
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