If you’re considering creating a Digital Twin of your Organization (DTO) to transform your enterprise processes, then it becomes imperative to leverage process discovery. After all, every organization is unique and therefore business leaders need comprehensive visibility into the end-to-end processes. Before we dive into the nitty-gritty of how process discovery enables DTOs, let’s understand what it is and how to build one.
Why do you need a Digital Twin of an Organization (DTO)?
In simple terms, DTO is defined as a dynamic, virtual representation of an organization in its operational context. Gartner named DTO as one of the top 10 trends of 2020 along with hyper-automation. With DTO, organizations can visualize how business functions and processes interact with one another to drive value. The model empowers organizations to test programs and observe the impact in the real world environment before implementing major change projects.
A digital twin of an organization helps to:
- Improve business decision making
- Drive digital business transformation
- Establish operational excellence
- Transform the customer experience
- Synchronize strategy and project execution
- Communicate the impact (Why, What and How) of change to your organization
How to Create a DTO?
Building an effective digital twin requires visibility into actual business process data. This is where process discovery comes in. An automated process discovery tool like SurfaceAI provides businesses with intelligence on process scope, existing variations and deviations, and other business-critical operational data.
Gartner notes that “Hyperautomation often results in the creation of a digital twin of the organization”. As such, process discovery helps organizations go beyond low-hanging fruits and identify complex processes that can be automated after standardization and/or consolidation.
Effective automated process discovery provides organizations with a continuous, end-to-end view of “AS-IS” processes, enabling them to identify and resolve problems faster with minimal human intervention. A tool like SurfaceAI analyses complex, inter-dependent processes and presents them as a flow diagram to enable analysts to improve process design to mitigate risks to business continuity and transformation, even before they occur. The insights enable leaders to calculate benefits, savings, and potential ROI before the transformation program kicks off to maximize the impact of the transformation program. As the processes mature, automated process discovery helps to uncover the best course of action for emergency situations through proven, digitally isolated testing techniques that can significantly improve your organizational stability.
Transform your Enterprise with a Digital Twin
For businesses to thrive in times of unprecedented social and economic change, they must continuously innovate their tech stack and implement enterprise-wide change programs. These implementations impact not only people but also processes and technology.
SurfaceAI offers AI-powered automated process discovery that facilitates the creation of a dynamic, virtual representation of an organization in its operational context. This digital twin can be used to evaluate enterprise performance and cost optimization opportunities. The virtual organization helps business leaders explore their options, engage in scenario planning, and minimize the risk of potential program derailment.
Want to explore how SurfaceAI can help your organization create a digital twin? Talk to our solution experts today.