More than 19 million – that’s the number of US workers that have quit their jobs since the pandemic. There are many reasons why employees are resigning – they are tired of the uncertainties, feel overworked, and many are grieving. Most employees are looking for organizations that provide them with more flexibility and balance. A global study by Adobe Document Cloud noted that repetitive and tedious tasks were among the top influencers for resignations from Gen Z. Backing this up, another ABBYY survey notes 92% of employees shared that they waste up to 8 hours a week searching documents for information they need to serve customers.
As such, organizations that want to attract and retain top talent need to review their business processes to understand how work gets done and automate mundane tasks to enable employees for more creative work. While automating obvious piecemeal tasks may seem like an immediate solution, enterprises need to look beyond low-hanging automation opportunities to identify high-value automation opportunities.
This is where process discovery tools like SurfaceAI come into the picture.
Process discovery provides “AS-IS” visibility into processes, helping senior executives challenged to reimagine the workplace. Leveraging the insights, leaders can make decisions regarding adopting new technology such as RPA to automate more complex, menial tasks.
Drive Better Employee Experience with Process Flow Maps
Understanding every step of a process that is executed across the enterprise is a humongous task. Manual discovery is not only inefficient but also time-consuming. On the other hand, automated process discovery empowers businesses to discover processes at scale and present it in a visual format to quickly identify bottlenecks and variations.
The process flow map shows every step taken by employees to complete a task. This way, managers know what the best employees are doing and identify the best paths to complete a process. Keeping this as the base, they can then train the team to follow the most efficient process path to achieve an objective – no frustrating re-works or cumbersome process steps.
Automate Processes and Not Just Tasks
Task level automation is aimed at reducing manual intervention of one or more tasks with a few steps. However, process-level automation can help create repeatable processes across multiple business functions. The goal is to free-up employees from repetitive tasks to better serve customers and increase profitability.
Make Employees Feel Valued
Employees stay at jobs they feel valued at. And highly valued employees are more motivated to work. Uncovering hidden productivity opportunities and saving employees from the drudgery of inefficient manual tasks gives your employees a sense of respect and satisfaction.
Process discovery is not an employee monitoring tool, rather an employee enabling tool. All the data collected from employee machines is anonymous and doesn’t involve any personally identifiable indicators. This ensures that employees are tracked only to fulfil larger business objectives of improving the employee experience and not to penalize them in any way. Talk to our solution experts today if you’d like to explore how process discovery can enable your employees and help retain talent.