In the past few years, Robotic process automation (RPA) has been a critical enabler of digital transformation. A recent survey by Deloitte reveals that 53% of the survey participants had already started their RPA journey and this number would increase to 72% by 2022. Though the numbers look very optimistic, enterprises continue to struggle with scaling their digital workforce and automating intelligently. In fact, the same Deloitte survey shows that 70% of RPA implementers have not scaled beyond their pilot project.
What is holding businesses from scaling their automation program?
According to 42% of global automation leaders the reason is a lack of processes. With limited visibility into how their business processes work in real life, automation leaders are often left wondering what to automate after all the obvious ones are done. As a result, organizations end-up automating piece-meal tasks which fail to scale in the long run and deliver desired returns on RPA investment. Or even worse, they automate broken processes and spend more resources fixing it.
Process Discovery Takes the Guesswork Out
With a right process discovery tool, automation leaders can trace the digital footprints their workforce leaves behind when interacting with several applications to complete a process. It tracks every keystroke, mouse click, screens traversed, and event logs to create a visual representation of an end-to-end process connecting people, process, and technology. The insights help you identify process bottlenecks, variations, and right candidates that are ripe for automation, building a healthy pipeline for automation and save up to 70% of RPA project resources.
Start Your Automation Journey with SurfaceAI Process Discovery
SurfaceAI’s intelligent and automated process discovery approach enables enterprises to discover automatable processes faster, saving 40% in RPA efforts. Our enterprise solution accelerates automation deployment with data-driven metrics of AS-IS processes. Leveraging the capabilities of AI, our advanced process discovery tool will accurately monitor, visualize, and document your business processes to deliver X-ray like insights in real time, which are not achievable with manual discovery or other tools in the market. SurfaceAI provides answers to critical RPA implementation questions such as: how frequently is a particular process executed? How long does it take to complete a process? How many steps need to be executed? How many of these steps are repeatable? And many more.
The SurfaceAI process discovery approach follows a 3 step process:
- Set-up: SurfaceAI is secure and easy to set-up on the user’s machines and requires minimum technical support. Technical support can perform silent installation at once to multiple users including operators, business analysts, consultants, or any other custom-defined role.
- Capture: Once set up, SurfaceAI non-intrusively collects screenshots, user actions, event logs along with all the variations of tasks for a defined long period of time without disturbing the user’s daily work. This data is analysed by SurfaceAI to provide process, taxonomy and automation insights to prioritize processes that are good candidates for automation.
- Enrich: Use text or voice annotations to edit screenshots captions and enrich the data to provide better insights.
If you want to unlock the true potential of RPA for your business, choose SurfaceAI. Get a personalized demo!