It’s been a year since the pandemic changed the way we work. To cope with the health crisis, workplaces shifted to remote work which has now become the new normal and is here to stay. In a recent Gartner survey, 82% of business leaders responded that their organizations plan to continue work from home.
With remote and hybrid models being adopted widely, enterprises need new ways to observe their day-to-day processes and find opportunities to improve them further. During the remote work transition, organizations had to either accommodate several ad-hoc processes that didn’t exist earlier or deviate from the standard operating procedures. Businesses need an effective tool to investigate how existing processes are affected during the transformation to understand if any of your processes are at high risk, need manual intervention, need to be executed on a particular device and IP address, or must be automated.
Businesses need comprehensive, up-to-date process and data flow maps to understand what is actually happening instead of simply assuming. This is why you need process discovery.
What is Process Discovery?
Process discovery can be defined as techniques used to understand, map, and analyze organizational processes to identify key problems and improvement opportunities. With automated process discovery, organizations can visualize “AS-IS” processes, which are now different from what was before the pandemic period. The flow diagrams show how processes get executed including variations, exceptions, and gaps. You can use this insight to compare against the defined standards and best practices.
Process Discovery and Remote Work
Monitoring people and processes in a remote work environment is understandably difficult. Communication can get trickier and employees are more likely to deviate from the set standards to get work done. A process discovery tool like SurfaceAI can easily be installed on user devices to monitor end-to-end processes you wish to monitor.
Once installed, SurfaceAI runs in the background without interrupting the user and tasks they are performing. The automated discovery powered by artificial intelligence uncovers information on bottlenecks, variances, root causes, and the distribution of the process instances. The fact-based analysis eliminates biases and guesswork to provide a deeper understanding of your process to create an optimized “TO-BE” process. With real-time insights, a business can achieve agility that enables business continuity for a remote workforce.
The new normal requires businesses to digitize their processes. Don’t let your sub-optimized processes slow you down. SurfaceAI is a process discovery solution that enables businesses to gather process knowledge from global teams for reimagining work in the post-pandemic world. Forward-thinking leaders are increasingly investing in technology like SurfaceAI to drive change programs and robotic process automation in their organization.
With our solution you can auto-generate SOPs, process flows, and process execution videos that enable business leaders to identify potential process improvements beyond RPA. It provides X-Ray-like transparency into end-to-end business processes irrespective of your industry – finance, insurance, manufacturing, healthcare, or more.
Unlock the true potential of process discovery with SurfaceAI. Talk to our experts today.